Terms & Conditions

Repair Terms
and Conditions

Our NO FIX NO FEE policy applies and Your Equipment may be collected in person unrepaired and unassembled. If You require your Equipment to be reassembled then We will apply a fixed fee of €20 for this service along with any applicable shipping costs.
We do not routinely correct software defects nor load or reload software applications unless We have specifically agreed to do so. You are strongly recommended to adopt and implement comprehensive back up procedures as We will not be liable for any damages whatsoever whether direct or indirect (including any liability to any third party) resulting from the loss of or damage to data of software application occurring as a result of the Repair Service whether such loss or damage is caused by Our negligence or otherwise howsoever.
Quoted times are always expressed in working days, which for the purpose of this Agreement shall mean Monday to Fridays, excluding Irish bank or other public holidays.
We do not undertake to erase any data from any hard drive of an item being repaired as part of the repair service unless this has already been agreed upon.
Both the Customer and Us shall ensure that the Item is suitably packed to ensure safety in transit. Anti-static bags must be used wherever appropriate.

We reserve the right to recycle or dispose any goods after 3 months (90 days) of:
non-payment from date of original invoice being issued.
non-response to any estimate or quotation supplied.
non-collection of goods.
We will warrant all repairs and/or replacement parts to be free from defects in workmanship and materials for 90 days (unless otherwise specified) from the date of Item delivery to the Customer or for the balance of any previous Warranty, whichever is the longer.
We will repair any item where the warranty is confirmed as valid at no cost to the Customer. Any product that cannot be repaired and where a complete replacement is required will be advised to the Customer and the Customer given the option to: receive a quotation for a complete replacement less the cost of the original repair: or alternatively to receive a credit for the original cost of repair and the item returned to the Customer.
All shipping charges for repair under warranty are the responsibility of the Customer.

Website Terms of Use

We, IT Outlet and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

As you would expect all our prices are in EURO. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery or installation. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted. When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities. If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.

We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all of your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way, you can contact us via the Customer Services page or telephone +353 851031555. In the unlikely event that the product is faulty, please follow the instructions in the delivery documents.

If you return your product to a store without proof of purchase. If the silver strip on the back of your Software Product Activation Key card has been partially or completely damaged or removed. The goods were a special order to your specification

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible. You always have the option of an exchange or refund if the fault occurs within 14 days of delivery. If the fault with your product occurs within its guarantee period (normally 6 months from delivery) we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the fault.

Ordering Online

Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Reference Number and details of the products (and/or services) you have ordered. You’ll then receive an email headed ‘Order Acknowledgement’ recognising receipt of your order. We will then send a further email headed ‘Order Confirmation’. This second email also lets you know how your products will be delivered to you. If we have to cancel all or part of your order for any reason, we will email you to let you know. Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid. If you choose our Reserve and Collect service you will be given a reference number and details of your order.


IT Outlet has the right to refuse the sale before dispatching the product. In this case a full refund will be issued within 3-5 working days.

Contact Us

If you have any questions about this Agreement, please contact us filling this contact form